Cloudcall Group plc, a software company, designs, develops, and operates integrated multi-channel communications services for customer relationship management systems in North America, the United Kingdom, mainland Europe, Australia, and parts of the Asia Pacific. The company provides a suite of cloud-based integrated software and communications products and services under the CloudCall name. Its CloudCall suite of products, consisting of voice, SMS, and instant messaging from desktops and mobile devices, which allow companies to integrate their business communications tools into their CRM software, and enabling customer communications, to be made, recorded, logged, and categorized from within the CRM system from which detailed activity reports, analysis, and follow-up actions could be generated. The company was formerly known as Synety Group plc and changed its name to Cloudcall Group plc in May 2016. Cloudcall Group plc was incorporated in 2005 and is headquartered in Leicester, the United Kingdom.
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