Paul Vaillancourt is the Chief Services Officer at BigCommerce, where he leads a global customer service and support organization across offices in Austin, London and Sydney.
As CSO, Paul has been instrumental in transforming his team from a modest 30-person tech support group to a 250-person organization providing multiple levels of professional services including support, implementation, account management and education.
During his tenure at BigCommerce, Paul launched the company’s first NPS program, built support services dedicated to the developer community, and created a self-serve data migration application for small businesses, all of which his team continues to manage today.
Over the course of his career, Paul has had more than 15 years of leadership experience running services teams. Prior to joining BigCommerce, he served as Senior Vice President of Contact Center Operations for Support.com. Paul has also held senior leadership roles at AuctionDrop, Intuit Incorporated, and Activant Solutions, where he was part of the company’s acquisition by a private equity firm.
Paul is a staunch advocate for the Six Sigma discipline, and is personally certified as a Six Sigma Green Belt and an executive program leader. He lives in Austin, Texas with his wife.
What is Paul Vaillancourt's net worth?
The estimated net worth of Paul Vaillancourt is at least $1.14 million as of May 28th, 2021. Mr. Vaillancourt owns 241,721 shares of Commerce.com stock worth more than $1,136,089 as of December 5th. This net worth estimate does not reflect any other investments that Mr. Vaillancourt may own. Learn More about Paul Vaillancourt's net worth.
How do I contact Paul Vaillancourt?
Has Paul Vaillancourt been buying or selling shares of Commerce.com?
Paul Vaillancourt has not been actively trading shares of Commerce.com during the past quarter. Most recently, Paul Vaillancourt sold 13,638 shares of the business's stock in a transaction on Friday, May 28th. The shares were sold at an average price of $55.51, for a transaction totalling $757,045.38. Following the completion of the sale, the insider now directly owns 241,721 shares of the company's stock, valued at $13,417,932.71. Learn More on Paul Vaillancourt's trading history.
Who are Commerce.com's active insiders?
Commerce.com's insider roster includes Robert Alvarez (CFO), Thomas Aylor (VP), Brian Dhatt (CTO), Jimmy Duvall (Insider), Lisa Eggerton (CMO), Russell Klein (Insider), Jeff Mengoli (Insider), Steven Murray (Director), Marc Ostryniec (Insider), Michael O'Sullivan (General Counsel), Jeffrey Richards (Director), Ellen Siminoff (Director), and Paul Vaillancourt (Insider). Learn More on Commerce.com's active insiders.
Are insiders buying or selling shares of Commerce.com?
During the last year, Commerce.com insiders bought shares 2 times. They purchased a total of 180,397 shares worth more than $1,196,670.04. During the last year, insiders at the sold shares 1 times. They sold a total of 98,080 shares worth more than $450,187.20. The most recent insider tranaction occured on September, 12th when insider Russell Scott Klein sold 98,080 shares worth more than $450,187.20. Insiders at Commerce.com own 9.1% of the company.
Learn More about insider trades at Commerce.com. Information on this page was last updated on 9/12/2025.
